Privacy Policy

Privacy Policy for Leopard Yala Safaris

Last Updated: October 24, 2025

This Privacy Policy explains how Leopard Yala Safaris (“we,” “our,” or “us”) collects, uses, and protects your information when you book a safari or interact with our website. Your privacy is important to us, and we are committed to being transparent about our practices.

1. Information We Collect

We only collect information essential for booking your safari, processing payments, and fulfilling our service obligations.

A. Personal Information You Provide

When you book a tour or contact us, you voluntarily provide the following personal data:

  • Contact Details: Full Name, Email Address, Phone Number.
  • Booking Details: Tour date, Type of Safari (Shared/Private), Number of Adults and Children, Accommodation details (for pick-up/drop-off), and any special requests or medical considerations.
  • Payment Information: We do not store full credit card details. Payment processing is handled securely by a third-party payment gateway (e.g., Stripe or PayPal). We only retain payment confirmation records.

B. Automatically Collected Information

When you visit our website, we automatically collect basic usage data:

  • Technical Data: IP address, browser type, operating system, and language settings.
  • Usage Data: Pages viewed, time spent on the site, and the path you take through the website (collected via tools like Google Analytics).

2. How We Use Your Information

We use the information we collect for the following essential purposes:

  • To Fulfill Your Booking: We use your name, dates, and contact details to purchase Yala National Park entrance permits in advance, coordinate your pick-up with the driver, and ensure a smooth safari experience.
  • Customer Service: To respond to your inquiries, questions, and requests regarding tours, pricing, and cancellations.
  • Legal & Compliance: To comply with local Sri Lankan tourism regulations, tax obligations, and protect against fraud.
  • Marketing (Optional): If you specifically opt-in during the booking process, we may send you future promotional emails about new tour packages or special offers. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information. We only share the minimal amount of data necessary to deliver the service you paid for:

  • Park Authorities: Your names, nationality, and tour date must be submitted to the Department of Wildlife Conservation (DWLC) to secure your mandatory entrance tickets.
  • Safari Drivers/Trackers: We share your name, phone number, and pick-up location with the assigned driver to ensure timely and correct pick-up service.
  • Payment Processors: Your payment details are securely transferred to our payment partners (e.g., banks and payment gateways) to complete the financial transaction.
  • Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information.

4. Data Retention and Security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including our legal and accounting obligations. Booking records are typically retained for 7 years as required by tax laws.

Security

We take reasonable steps to protect your data from loss, misuse, and unauthorized access. All online transactions are protected using Secure Socket Layer (SSL) encryption. While no internet transmission is 100% secure, we follow industry best practices to protect your data.

5. Your Rights

Depending on where you reside, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data we hold.
  • Erasure: Request that we delete your personal data (subject to our legal requirements to retain booking records).
  • Opt-Out: Opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Leopard Yala Safaris

  • Email: hello@leopardyala.com
  • Phone: (+94)-78-860-8781