Help Center

Yala Safari Help Center & FAQs

Welcome to the ultimate guide for your Yala National Park adventure! We’ve gathered the most common questions about booking, the safari experience, park rules, and, of course, the leopards. If your question isn’t answered here, please reach out via our contact form.

SECTION 1: Booking, Prices, and Payment

Q1: What makes your safaris “budget-friendly”?

We focus on offering excellent value by optimizing jeep sharing (if you choose a shared tour), efficient route planning, and pre-negotiating bulk rates for park permits. Our “budget” promise means we never compromise on safety, guide expertise, or vehicle quality just on unnecessary overhead.

Q2: How do I book a safari tour?

You can book directly through our website by selecting your preferred package (Full-Day, Half-Day Morning, or Half-Day Afternoon) on the Booking page. You will be prompted to select your date, the number of people, and whether you prefer a Private or Shared Jeep.

Q3: What is included in the tour price?

Our standard packages generally include:

  1. The full jeep and driver/tracker fee.
  2. Mandatory Yala National Park entrance ticket and fees (which can be complex to calculate).
  3. Government taxes (VAT/NBT).
  4. Complimentary bottled water.

Please check the specific package details, as lunch/snacks are only included in our Full-Day packages.

Q4: What is the difference between a Private and a Shared Safari?

  • Private Safari: You get the entire jeep exclusively for your group, offering maximum flexibility regarding start times, pace, and comfort. This is highly recommended for photographers.
  • Shared Safari: You join a jeep with other travelers (up to six passengers maximum). This is the most cost-effective option and is perfect for solo travelers or couples looking to minimize cost.

Q5: What is your cancellation policy?

We offer a full refund if canceled 7 days before the booking date. Cancellations made between 7 days and 48 hours will incur a 50% charge. Unfortunately, we cannot offer refunds for cancellations made less than 48 hours before the scheduled safari, as park permits are non-refundable once purchased.

SECTION 2: The Yala Safari Experience

Q6: What are my chances of seeing a leopard?

Yala National Park has one of the highest leopard densities in the world, giving you an excellent chance of a sighting! While we cannot guarantee a sighting (wild animals are unpredictable), our experienced drivers and trackers are expert at locating them. Your chance of seeing a leopard is generally highest during the dry season (February to July).

Q7: When is the best time of day to see leopards?

The best times are generally the early morning (from 6:00 AM to 9:00 AM) and late afternoon (from 3:30 PM to 6:00 PM) when the leopards are most active and come out to hunt or bask. Our half-day morning and full-day tours maximize these golden hours.

Q8: What other animals can I expect to see?

Yala is a biodiversity hotspot! Besides the famous Sri Lankan Leopard, you will likely encounter:

  • Large herds of Asian Elephants
  • Sloth Bears (a rare but exciting sighting)
  • Wild Water Buffalo and Spotted Deer
  • Numerous bird species, including the iconic Sri Lankan Junglefowl
  • Marsh and Estuarine Crocodiles

Q9: How long does a safari last?

  • Half-Day Morning: Approximately 6:00 AM to 10:00 AM (4 hours)
  • Half-Day Afternoon: Approximately 2:30 PM to 6:00 PM (3.5 hours)
  • Full-Day: Approximately 6:00 AM to 6:00 PM (12 hours)

SECTION 3: Park Logistics & Preparation

Q10: Where does the safari start and end?

We offer free pick-up and drop-off from any hotel or accommodation located in Tissamaharama (Tissa) or Yala/Palatupana. Please specify your hotel name when booking.

Q11: What should I wear and bring?

  • Wear: Neutral-colored clothing (khaki, brown, green) to blend in. Light layers are best, as mornings can be cool and the midday sun hot. A wide-brimmed hat and sunglasses are essential.
  • Bring: Sunscreen, mosquito repellent, your camera (with a charged battery), and binoculars (though we provide a pair in the jeep).

Q12: Are there restrooms inside Yala National Park?

Yes, the park has a few designated public restroom facilities. Our drivers are aware of their locations and will make necessary stops during the tour.

Q13: Does the park ever close?

Yala National Park generally undergoes a maintenance and conservation closure period, usually for about one month, often in September or October (dates vary yearly). We will clearly communicate any known closure periods on our website.

SECTION 4: Safety & Park Rules

Q14: Is it safe to be in the open jeep?

Yes, absolutely. Our drivers are highly experienced and trained to maintain safe distances from all wildlife. Safety is our top priority, and we only use well-maintained, professionally converted safari jeeps.

Q15: What are the most important rules to follow during the safari?

To protect the animals and ensure your safety, please adhere to the following strict rules:

  1. NEVER get out of the jeep unless directed by your driver at a designated safety point.
  2. Maintain silence or speak softly. Loud noises can stress the animals and scare them away.
  3. Do not feed any animals under any circumstances.
  4. Do not litter. Please use the designated trash bag in the jeep.
  5. Always follow the instructions of your driver/tracker.

Didn’t find your answer? Our team of local safari experts is here to help. Send us a message, and we’ll get back to you within 12 hours.